Cancellation & Return Policy

This is At Bright Future, we strive to provide our customers with the highest level of satisfaction while ensuring clarity and transparency in our policies. Due to the nature of the products and services offered—such as cars, gold, antiques, real estate, and smart home solutions—our cancellation and return policy varies depending on the category. Please review the following details carefully: page.

1. Cars

• Cancellation Policy:
  • Orders can be cancelled within 48 hours of booking without any penalty.
  • Cancellations after 48 hours may incur a processing fee equivalent to 2% of the order value.
  • Once the vehicle has been delivered or registered in the buyer’s name, cancellations are not permitted.
• Return Policy:
  • Returns are not accepted for vehicles. However, any issues related to defects or warranty claims will be addressed as per the manufacturer’s terms.

2. Gold

• Cancellation Policy:
  • Orders can be cancelled before dispatch without any charges.
  • Cancellations are not permitted once the item has been shipped.
• Return Policy:
  • Returns are not accepted for gold items due to the fluctuating nature of gold prices.
  • In the case of damaged or defective items, replacements will be provided upon verification within 24 hours of delivery.

3. Antiques

• Cancellation Policy:
  • Cancellations are permitted within 24 hours of placing the order.
  • Orders cannot be cancelled after 24 hours due to the unique and rare nature of antiques.
• Return Policy:
  • Returns are only accepted if the item received differs significantly from the description or is proven to be inauthentic.
  • Return requests must be raised within 48 hours of delivery with adequate documentation.

4. Real Estate

• Cancellation Policy:
  • Booking amounts paid are non-refundable in most cases. However, cancellations may be considered under specific circumstances, subject to a processing fee of up to 10% of the booking value.
  • After the sale agreement is signed, cancellations are not permitted.
• Return Policy:
  • Returns are not applicable for real estate properties. Customers are encouraged to conduct due diligence before purchase.

5. Smart Home Solutions

• Cancellation Policy:
  • Orders for standard products can be cancelled before installation without penalty.
  • Custom or personalized smart home solutions cannot be cancelled once production has begun.
• Return Policy:
  • Returns are accepted for defective or damaged products reported within 7 days of delivery or installation.
  • Products that have been tampered with, damaged, or altered by the customer will not be eligible for returns.

Additional Notes

• All refund requests will be processed within 7–14 working days after approval.
• Any applicable fees (e.g., transaction or administrative charges) will be deducted from the refund amount.
• Bright Future reserves the right to amend this policy at any time to maintain alignment with legal and business requirements.

For any concerns or assistance, please contact our Customer Support team at support@brightfutur.us.