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FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that you receive the same product as shown in the picture. However, slight variations in color or appearance may occur due to factors such as lighting during photography or differences in display settings on your device. If you have any concerns about the product you receive, feel free to contact our customer support team for assistance.
You can view your sales by logging into your dashboard on our platform. Once logged in:
- Navigate to the "Sales" Section: Look for a tab or menu option labeled "Sales," "Reports," or "Analytics."
- Check Sales Overview: Here, you can view details such as total sales, recent orders, and sales trends.
- Download Reports: If needed, you can download detailed sales reports for specific time periods.
If you’re unable to locate this section, please refer to the platform’s user guide or contact our support team for assistance.
Returning an item is simple! Follow these steps:
- Log in to Your Account: Access your account on our platform.
- Go to Your Orders: Navigate to the "My Orders" or "Order History" section.
- Select the Item: Find the item you wish to return and click on the "Return" or "Request Return" option.
- Choose a Reason: Select the reason for the return from the provided options.
- Follow Return Instructions: Depending on the item, you’ll either receive a return shipping label or instructions for pickup.
- Pack the Item: Securely pack the item in its original packaging, including all accessories, tags, and invoices.
Once we receive the item and verify its condition, your refund or replacement will be processed as per our return policy. For further assistance, feel free to contact our customer support team.
We strive to restock items marked as "out of stock" as soon as possible. Restocking depends on factors like supplier availability and demand for the product.
To stay updated:
- Click on "Notify Me": If available, use the "Notify Me" or "Back in Stock" option on the product page to receive an alert when the item is restocked.
- Check Back Later: Keep checking the product page, as restocks can happen frequently.
If you need specific information about a product's restock timeline, feel free to contact our customer support team for assistance.
You can ship your return order to the address provided during the return process. Here's how to find it:
- Initiate the Return Request: Log in to your account, go to "My Orders," and select the item you wish to return.
- Get the Return Instructions: Once you complete the return request, you will receive detailed instructions, including the return shipping address.
- Use a Prepaid Label (if provided): If a prepaid return label is provided, print it and attach it to the package.
If a return shipping address or label is unclear, contact our customer support team for clarification before shipping the item.